Returns, Refunds and Order Support

At Naglaz Studio, customer satisfaction is important to us. We take care to prepare and package our products properly. However, if you experience an issue with your order, we encourage you to contact our support team so we can review the situation and assist you.

This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be considered.

Eligibility for Returns

To be eligible for a return or replacement, an item must generally be unused, unopened where applicable, and returned in its original packaging.

Because certain Naglaz Studio products may be handmade, customized, personalized, or prepared specifically for an individual customer, custom or made-to-order products may not be eligible for return or refund, except in cases where the product arrives damaged, defective, or materially different from the approved order.

We recommend reviewing your order details carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please contact us as soon as possible after delivery. To help us review your request, we may ask you to provide:

  • Your order number.
  • Clear photographs or videos of the item.
  • Images of the packaging, if relevant.
  • A description of the issue.

Please do not dispose of the product or packaging until our support team has reviewed your request.

Once the issue has been verified, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances and product availability.

Return Process

Before sending any product back, please contact Naglaz Studio for return instructions. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide the necessary instructions for returning the item. The customer may be responsible for return shipping costs unless the return is due to an error, damaged product, or incorrect item sent by us.

Items returned without meeting the required eligibility conditions may not qualify for a refund.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will generally be processed through the original payment method where possible. Processing time may vary depending on your bank, payment provider, or payment method.

Shipping charges, service charges, or other non-refundable fees may not be included in the refund unless the issue was caused by an error on our side.

Order Cancellations

Orders may only be cancelled before they enter processing, production, or shipping. Once a custom or personalized order has entered production, cancellation may no longer be possible.

Non-Returnable Items

The following items may not be eligible for return:

  • Customized or personalized products.
  • Used or worn items.
  • Items returned without original packaging where required.
  • Products damaged after delivery due to improper handling or use.
  • Sale, promotional, or clearance items, where stated as final sale.

For any return, replacement, cancellation, or refund-related question, please contact Naglaz Studio Customer Support through the Contact Us page and include your order number for faster assistance.